Refund Policy & Returns

Refund Policy

Our items are all made to order and can only be refunded if the items are faulty or damaged, or in the instance of a non arrival of an order. In these situations we would always aim to replace the item for you, however will refund if this is preferred once proof of damage/fault has been provided. In some cases we would ask you to return the item to allow you to receive a full/partial refund depending on the situation. 

Refunds on damaged or faulty items must be claimed within 30 days of receipt of your order. If asked to return, your return must be sent to us within 3 weeks.

Return Address:

The Clay Fox

8 New Road, Drayton Parslow, Milton Keynes, Buckinghamshire, MK17 0JH  UK

 

If returning item for a reason other than damage or faulty item, you the customer are responsible for the return postage fee. Please return item signed for, if the item is returned and doesnt arrive to myself i cannot be held responsible.